CRO Project Manager — We're Hiring
CRO Project
Manager.
Delivery. Timeline ownership. Client communication. Pod accountability. The engine that keeps every test, every landing page, and every client running on time.
Half client-facing
Flexible hours
What this is — and what it isn't.
You sit between the CRO specialist and the client. You own the when and the how — not the strategy. The specialist decides what gets tested. You make sure it gets built, approved, launched, reported on time, and that the client always knows exactly where things stand.
"Your job is to make sure nobody can say 'I didn't know' — not the client, not the specialist, not the dev."— PMD CRO PM operating principle
What this role IS
- The one person who always knows the status of every task, every deadline, and every open client question.
- Owns delivery from brief → design → dev → QA → live, with no handoff dropped.
- The first voice the client hears when something is coming, delayed, or done.
- Keeps the Monday board accurate 100% of the time — not just on Friday afternoon.
What this role IS NOT
- Not a CRO strategist. You aren't deciding which tests to run. You learn enough to ask smart questions and represent the work confidently.
- Not a designer or developer. You coordinate their work. You don't do it.
- Not a support desk. You make sure the right person responds — within the right timeframe.
The three non-negotiables.
Deadlines never miss without the client knowing first — not after.
The client never has to ask "where is this?" — you've already told them.
The pod is never blocked waiting on something you were supposed to chase.
A lean agency. Obsessed with client profit.
We're a small, sharp team building one of the best full-funnel CRO agencies in DTC. No corporate fluff. No theatre. We work with brands we believe in, ship work we're proud of, and if you join us you'll get more ownership in your first 90 days than you'd get in three years at a bigger agency. Here's what we actually believe.
Clients are the focus.
Our job is to drive measurable profit. If the client isn't winning, nothing else matters. Integrity over invoices. Outcomes over hours.
An extra 10%, always.
Our mantra: in everything we do, an extra 10% beyond what was asked. It's the difference between a vendor and a partner. We're partners.
AI-first, always.
Every workflow starts with AI. First drafts, summaries, action lists, automations. Manual effort on something automatable is waste — we don't do waste.
Bias for shipping.
We move fast and ship cleanly. We measure success in wins shipped, not hours logged. Deadlines are sacred — if you commit, you deliver.
The vibe
Tight team. High ownership. We have a laugh.
Weekly syncs, Friday wind-downs, fitness-minded, banter in Slack. Hard work is the price of entry but it never has to feel like a grind. If you take your craft seriously without taking yourself too seriously, you'll fit.
specialists across two CRO pods today, growing to four pods in 2026.
brands trust us with their funnel and their profit margin.
The day-to-day delivery engine.
Six lanes. Each one moving every day. If any lane stalls, the pod stalls — and that's on you to spot first.
Monday.com is your operating system.
- Every task lives in Monday. You keep it accurate 100% of the time. The board is the update.
- You raise blockers in Monday the moment you spot them — not after the deadline misses.
- You build automations to kill repetitive work. Repetitive action = automation.
Client communication is your channel.
- You own the Slack client channel. Every progress update comes from you.
- Weekly client update — even if nothing's live yet. Silence is never acceptable.
- You take client calls when needed. Stay calm, stay professional, know who to loop in.
- Every open client question gets a response within 24h — even "I'm looking into this".
Pod accountability — the delivery chain.
| Handoff | What you ensure | If it stops moving |
|---|---|---|
| Specialist → brief | Brief complete. Context clear. Figma / Intelligems link included. | Chase the specialist — same day. |
| Brief → designer | Designer received the brief, asked questions, confirmed timeline. | Chase within 24h. |
| Design → dev | Dev has the Figma link, build spec, deadline in Monday. | Flag to dev lead. Update Monday. |
| Dev → QA | QA briefed. Has context. Knows what to check. | Chase dev. Log delay. Inform specialist. |
| QA → live | QA signed off. Specialist reviewed. Client approval if needed. | Hold the launch. Nothing goes live without sign-off. |
| Live → report | Test result logged. Client update within 24h of going live. | Chase specialist for analysis. Send the client update. |
Your Monday board, on any given day.
Your week, every week.
No mystery to how the week runs. You do this without being asked. The cadence is the same every Mon–Fri because predictability is what lets you spot anomalies.
Reset and align.
Review Monday board. Flag anything not moving. Send weekly client Slack updates before 10am.
Brief check & unblock.
Confirm briefs landed with designer and dev. Anything not moved since yesterday is a blocker now.
Mid-week delivery check.
Anything due Thu/Fri — check status NOW. If behind, raise it today. Update all Monday statuses.
Pre-delivery confirmation.
Anything due Friday should be 90% done. No Friday surprises. Prep Friday Pulse data.
Pulse and close out.
Friday Pulse sent by 4pm — no exceptions. Friday deliverables done by 3pm. Board clean for the weekend.
AI-first. By default.
You never write a client update, a Friday Pulse, or a status message from scratch. AI produces version one. You refine it. Every time. Manual effort on automatable work is waste.
Your daily stack.
- Monday.com — your operating system. Tasks, statuses, automations, onboarding checklists.
- Slack — client channel ownership, pod comms, escalation routing.
- Claude + ChatGPT — first drafts of everything. Client updates, status messages, Pulse drafts.
- Fireflies — every call transcribed → Claude summary → Monday action items. Under 15 min.
- Figma — read-only. Check design output matches the brief before it goes to dev.
- Intelligems — read test status. You don't run tests; you log their status.
What "AI-native" actually means here.
- Claude project per client built in your first week on each account — loaded with surveys, test history, brand guidelines, past call notes.
- Before every client call: get up to speed from the Claude project. Not from memory.
- Build at least one Monday automation per month. We measure time saved.
- AI velocity is tracked from month two. You show improvement month-on-month.
Eight traits. If most feel like you, this is your role.
We're not looking for someone who can grow into this. We're looking for someone whose instincts already match it.
Deadline-obsessed.
Uncomfortable when something is due and isn't moving. You spot it, chase it, fix it. The instinct is the job.
Over-communicator.
You'd rather send one more update than leave anyone wondering. Silence makes you nervous. That's correct.
Confident on calls.
You don't need to know every CRO answer. You stay calm, stay professional, and know who to loop in.
Systems thinker.
See a repetitive task, ask "how do I automate this?" Build the process once. Run it forever.
Diplomatically direct.
Hold people accountable without being aggressive. Know the difference between a reminder and a chase. Use both.
AI-native mindset.
Reach for Claude or ChatGPT before a blank document. First drafts, summaries, action lists — AI first.
Attention to detail.
Spot the brief that doesn't match the design. The status not updated. The answer never confirmed in writing.
Hungry to learn CRO.
Don't need to be a strategist. But care enough to learn the vocabulary, the tools, the logic.
✓ Green flags
- Managed client accounts in an agency — knows what an unhappy client feels like.
- Has actually owned a Monday / Asana / Jira board, not just been added to one.
- Comfortable on video calls without a script.
- Built at least one automation or workflow that killed manual work.
- Uses AI tools daily — not occasionally.
- Sends proactive updates without being asked. It's already your instinct.
✗ Red flags
- Waits to be chased. If "I respond to what comes in" describes your last job, this is the wrong fit.
- Confuses strategy with delivery. Can't articulate the difference between knowing what to do and making sure it gets done.
- Avoids hard conversations. Conflict-avoidant people burn out fast here.
- Doesn't use AI. Producing everything manually isn't a 2026 profile.
Six numbers. Transparent. Tracked monthly.
No surprises at review time — you see your own scorecard in real-time.
| Dimension | Weight | What's measured |
|---|---|---|
| Delivery speed | 40% | LP and test brief-to-live vs targets. Weekly from Monday board. |
| Client communication | 25% | Proactive updates. 24h response. Zero "where is this?" messages per quarter. |
| Pod accountability | 20% | Handoff chain never broken. Pod never blocked waiting on you. |
| Reporting accuracy | 10% | Friday Pulse + monthly summary on time. Data matches the board. |
| AI & automation velocity | 5% | Time saved per week. Automations built per month. From month two. |
Five steps. About 10 days end-to-end.
Quick because we're a lean team and great because we're picky. We'll only push you to the next step if we genuinely think there's a fit on both sides.
Application form
Fill out the ClickUp form. Takes about 10 minutes. Be specific — generic answers get filtered out.
Test task
Short, paid, time-boxed. We'll send a realistic delivery scenario. You'll show how you'd handle it.
Call 1 — fit
30-min chat. Why this role, why PMD, what your last 12 months actually looked like. Both ways.
Call 2 — depth
45-min scenario walkthroughs. How you'd run a pod, handle a blocked client, ship under pressure.
Offer & start
Reference checks, offer letter, agreed start date. Onboarding kicks in from day one.
Ready when you are.
If you read all that and thought "this is me" — fill out the form. We read every application personally. We'll be back in touch within 5 working days either way.